r baze Privacy Policy

Information We Collect

r baze collects personal data from you through several channels: directly from information you provide when registering or using the platform; automatically through your use of our website; and, where necessary, from trusted third-party sources such as identity verification providers and payment processors. The categories of personal data we collect are described below.

Registration and Account Data

When you create an r baze account, we collect your full legal name, date of birth, residential address in Bangladesh, email address, mobile phone number, and a username and password of your choosing. This information is required to establish and maintain your player account.

Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to verify that all players meet the 18+ age requirement, r baze may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, together with a recent proof of address such as a utility bill or bank statement. This data is processed solely for identity verification and fraud prevention purposes.

Financial and Transaction Data

When you make a deposit or request a withdrawal, r baze records details of the transaction including the amount, date, time, payment method used (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard), and a reference number. We do not store full payment card numbers or full mobile financial service account credentials on our servers.

Technical and Usage Data

r baze automatically collects certain technical data when you access the platform. This includes your IP address, browser type and version, operating system, device type, screen resolution, pages visited, time spent on each page, game sessions played, bet history, and the URL from which you arrived on our site. This data is used for platform security, fraud detection, and to improve the overall user experience.

Communications Data

If you contact r baze via live chat, email, or WhatsApp, we retain a record of the communication including its content and timestamps. This allows us to provide consistent support and to maintain a full audit trail of player interactions for quality assurance and dispute resolution purposes.

How We Use Your Data

r baze uses the personal data we collect for clearly defined purposes. We do not use personal data for purposes that are incompatible with the reasons for which it was originally collected. The primary purposes for which your data is processed are as follows:

Where r baze uses your data for marketing communications — such as notifying you of new promotions, seasonal offers tied to events like Eid or Pohela Boishakh, or new game releases — we will only do so where you have provided your explicit consent, or where an existing player relationship permits such communications. You may withdraw your marketing consent at any time by contacting our support team or by using the unsubscribe link in any marketing email we send you.

Legal Basis for Processing

r baze processes personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are as follows:

Contractual Necessity

The majority of the personal data processing carried out by r baze is necessary for the performance of the contract between r baze and the player — that is, the Terms & Conditions agreed to at the point of registration. Without processing your registration, financial, and KYC data, r baze would be unable to provide you with a player account, accept your deposits, or pay out your winnings.

Legal Obligation

r baze is required by applicable law to carry out identity verification, age verification, and anti-money laundering checks. Processing your KYC data for these purposes is therefore a legal obligation, not a discretionary activity. We are required to retain certain records of transactions and identity checks for defined periods as specified in the Data Retention section of this Policy.

Legitimate Interests

r baze processes certain categories of data — particularly technical and usage data — on the basis of its legitimate interests in operating a secure, stable, and fraud-free platform. This includes monitoring login activity for security anomalies, detecting multi-account abuse, and analysing platform performance to improve service quality. We carry out a balancing test before relying on legitimate interests to ensure that our interests do not override your fundamental rights and freedoms.

Consent

Where r baze processes personal data for marketing communications or for the use of non-essential cookies, we rely on your freely given, specific, and informed consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing and Disclosure

r baze does not sell, rent, or otherwise commercially exploit your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent required for the relevant purpose.

Payment Service Providers

To process deposits and withdrawals, r baze shares necessary transaction details with payment partners including bKash, Nagad, Rocket, Upay, and the card networks operated by Visa and Mastercard. These providers act as independent data controllers in respect of payments and process your data in accordance with their own privacy policies.

Identity Verification Partners

r baze may use third-party identity verification services to assist in carrying out KYC checks. Where this occurs, the minimum necessary data (typically your name, date of birth, and document details) is shared with the verification provider solely for this purpose. All such providers are contractually bound to handle the data in accordance with applicable data protection requirements.

Game Content Providers

Game studios and live casino providers whose content is hosted on r baze — including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Spribe, and Ezugi — may receive anonymised or pseudonymised session data necessary for the delivery and integrity of their games. These providers do not receive personally identifiable information beyond what is technically required for game delivery.

Legal and Regulatory Disclosure

r baze may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where we are required to do so by applicable law, by a valid court order, or in connection with the investigation of suspected criminal activity such as fraud or money laundering. Any such disclosures are made only to the extent legally required and are documented internally.

Cookies and Tracking Technologies

r baze uses cookies and similar tracking technologies to make the platform function correctly, to keep your session secure, and to understand how players interact with the site so that we can continually improve the experience. The categories of cookies used on the r baze platform are set out below.

Strictly Necessary Cookies

These cookies are essential for the platform to function. They enable core features such as maintaining your logged-in session, remembering items in your game history within a session, and ensuring that the site loads correctly and securely. These cookies cannot be disabled without fundamentally breaking the platform's functionality.

Functional Cookies

Functional cookies allow r baze to remember your preferences across sessions — for example, your preferred language settings or the last game category you browsed. These cookies are not strictly necessary but enhance the convenience and personalisation of your experience. They do not track your activity outside of the r baze platform.

Analytics Cookies

r baze uses analytics cookies to collect aggregated, anonymised data about how players navigate and use the platform. This data helps us understand which pages perform well, where players encounter friction, and how to prioritise improvements. Analytics data is not used to identify individual users and is not shared with third-party advertisers.

Managing Your Cookie Preferences

You can manage and control cookie settings through your web browser. Most modern browsers allow you to block, delete, or selectively permit cookies via the browser's settings menu. Please note that disabling strictly necessary cookies will prevent you from using core platform features including account login. Disabling functional or analytics cookies will not affect your ability to use the platform but may reduce the quality of your personalised experience.

Data Security Measures

r baze takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our current security framework includes the following safeguards:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the r baze servers, ensuring that data in transit cannot be intercepted.
• Encrypted storage of sensitive data at rest, including hashed and salted storage of player passwords so that they cannot be recovered even in the event of a data breach.
• Role-based access controls limiting access to personal data to only those r baze staff members and systems that require it to perform their authorised functions.
• Regular security audits and penetration testing conducted by independent security specialists to identify and remediate vulnerabilities proactively.
• Intrusion detection systems and 24/7 monitoring of platform infrastructure for anomalous access patterns, brute-force attempts, and other indicators of compromise.
• Multi-factor authentication for r baze administrative systems, preventing unauthorised internal access even if login credentials are compromised.

Despite these measures, no online platform can guarantee absolute security. In the event that r baze becomes aware of a data security incident that is likely to result in a risk to the rights and freedoms of affected players, we will notify those players without undue delay and will take all necessary steps to contain and remediate the incident.

Data Retention Periods

r baze does not retain personal data for longer than is necessary for the purposes for which it was collected, or for longer than required by applicable law. The general retention principles applied by r baze are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that ensures it can no longer be linked to an identifiable individual. Anonymised or aggregated data that can no longer be attributed to a specific player may be retained indefinitely for analytical and statistical purposes.

Your Privacy Rights

As a player on the r baze platform, you have a number of rights in relation to the personal data we hold about you. r baze is committed to facilitating the exercise of these rights in a timely and straightforward manner. The rights available to you are described below.

Right of Access

You have the right to request a copy of all personal data that r baze holds about you, together with information about how that data is being used. Requests will be fulfilled within 30 days of receipt.

Right to Rectification

If any personal data r baze holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly within your player account settings, or contact support to request corrections to information you cannot update yourself.

Right to Erasure

You have the right to request that r baze delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and no other legal basis for processing exists. Please note that r baze may be required to retain certain data to comply with legal obligations, and erasure requests cannot override these requirements.

Right to Restriction of Processing

In certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing pending verification of legitimate interests — you may request that r baze restricts the processing of your personal data to storage only.

Right to Object

You have the right to object to the processing of your personal data where r baze relies on legitimate interests as the legal basis. You may also object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.

How to Exercise Your Rights

To exercise any of the rights described above, please contact the r baze support team via 24/7 live chat or by sending a written request to [email protected]. Please include your registered username and a description of the right you wish to exercise. We will acknowledge your request within 72 hours and provide a full response within 30 days. In cases of complexity or high volume, this period may be extended by a further 30 days, of which you will be notified.