Responsible Gaming at r baze

Age Restriction and Verification

r baze operates a strict 18+ only policy across every product on the platform, including casino games, live dealer tables, slots, and cricket betting markets. This is not merely a guideline — it is a fundamental requirement, and r baze enforces it through a mandatory identity and age verification process for all new players.

Upon registration, every new r baze player is required to submit a government-issued identity document confirming that they are 18 years of age or older. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a driving licence. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended and any pending funds returned.

r baze reserves the right to request re-verification at any time if there is reason to believe that an account is being accessed by or on behalf of a minor. Players found to have falsified their age during registration will have their accounts permanently closed and all winnings forfeited in accordance with our Terms & Conditions.

Recognising Problem Gambling

For the vast majority of people, gambling is an enjoyable leisure activity with no negative consequences. However, for a minority of players, gambling can develop into a problematic behaviour that affects financial wellbeing, mental health, and personal relationships. Early recognition of warning signs is critical to getting things back on track before the situation escalates.

r baze encourages all players to periodically reflect on their gambling habits. The following self-assessment questions are a useful starting point. If you answer "yes" to several of these questions, we encourage you to use r baze's responsible gaming tools or to seek further support.

Responsible Gaming Tools

r baze has built a comprehensive suite of responsible gaming tools directly into the player account dashboard. These tools are free to use, take effect immediately upon activation, and can be accessed at any time from the account settings menu. There is no minimum waiting period before a limit becomes active — protections apply the moment you save your settings.

r baze's responsible gaming tools are designed to give players meaningful, practical control over their gambling behaviour without creating unnecessary friction for those who are gambling safely and within their means. The full range of available tools is outlined below.

All limit reductions take effect immediately. Limit increases, however, are subject to a mandatory 7-day cooling-off period before they come into force. This deliberate delay helps prevent impulsive decisions made during a gambling session from undermining the protections you have put in place when thinking clearly.

Deposit and Spending Limits

One of the most effective ways to maintain responsible gambling habits is to set a firm budget before you start playing and to use r baze's deposit limit tools to enforce that budget automatically. Deposit limits prevent the platform from accepting deposits that would cause you to exceed your chosen threshold within a given time period.

How Deposit Limits Work

You can set a deposit limit for any of the following time periods: daily (rolling 24-hour window), weekly (rolling 7-day window), or monthly (rolling 30-day window). Once your limit is set, r baze's system will automatically decline any deposit attempt that would take your total deposits within that window above your chosen ceiling — regardless of which payment method you use, whether bKash, Nagad, Rocket, Upay, Visa, or Mastercard.

Setting and Adjusting Limits

Deposit limits can be set, reduced, or increased from the Responsible Gaming section of your r baze account settings. Reductions apply immediately. If you wish to increase a deposit limit, the new higher limit will not take effect until a 7-day cooling-off period has elapsed. This delay is intentional — it ensures that a decision to increase spending capacity is considered and not reactive.

Wager and Loss Limits

In addition to deposit limits, r baze offers wager limits (capping the total amount staked per day, week, or month) and loss limits (capping net losses within the same time periods). These tools work alongside deposit limits to provide a comprehensive financial safety net. All three can be active simultaneously for maximum protection.

Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on r baze. When you activate self-exclusion, your account is immediately suspended, all marketing communications from r baze are stopped, and you will be unable to log in or create a new account for the duration of the exclusion period. This is a serious, binding commitment — not a temporary inconvenience.

Exclusion Periods

r baze offers the following self-exclusion durations:

• 6 months — the minimum exclusion period available
• 1 year — suitable for players who recognise a sustained pattern of problematic play
• 3 years — recommended for players who have experienced significant financial or personal harm from gambling
• 5 years — a long-term commitment for those who need extended distance from gambling
• Permanent / Lifetime — an irrevocable exclusion with no end date; accounts cannot be reopened under any circumstances

How to Request Self-Exclusion

Self-exclusion can be activated in two ways. The quickest method is directly through your account settings under the Responsible Gaming section — select your desired exclusion period and confirm. Alternatively, you can contact our 24/7 support team via live chat, who will process your self-exclusion request immediately during the conversation, without any waiting period.

What Happens During Self-Exclusion

Once self-exclusion is active, r baze will take all reasonable steps to enforce it. Your account will be locked, all promotional emails and notifications will cease, and any funds remaining in your account balance will be returned to you via your last used withdrawal method. r baze will also take steps to identify and close any additional accounts associated with the same identity to prevent circumvention.

Returning After Self-Exclusion

Except in the case of permanent exclusion, you may request reinstatement after your chosen exclusion period has fully elapsed. To do so, you must contact our support team directly — accounts are not automatically reactivated. Before reinstatement, r baze requires players to confirm that they have reflected on their gambling behaviour and are comfortable returning. A 24-hour cooling-off period is observed between the reinstatement request and the account being reopened.

Time-Out Features

A time-out is a shorter, more flexible alternative to self-exclusion. It is designed for players who want a brief break from gambling to reassess their habits without committing to a long exclusion period. Time-outs are appropriate when gambling has become more frequent than you would like, or when you simply need a mental reset after an intense session.

Available Time-Out Durations

r baze offers time-outs of the following lengths:

• 24 hours — an overnight cooling-off window
• 7 days — a full week away from the platform
• 30 days — a month-long break, useful for reassessing patterns

During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Marketing communications are paused for the duration. Unlike self-exclusion, time-out periods do not require a reinstatement request — your account will automatically reopen at the end of the period if you choose to return.

Session Time Reminders

In addition to the time-out feature, r baze's session time reminder tool sends an on-screen alert at your chosen interval — every 30 minutes, 60 minutes, or 90 minutes — to inform you of how long your current session has been running and what your net balance is for the session. This "reality check" prompt encourages mindful decision-making during play without forcing you to stop.

Protecting Vulnerable Players

r baze recognises that certain groups of players may be at elevated risk of harm from gambling. This includes individuals experiencing financial hardship, those with a history of addiction or mental health difficulties, and younger adults who are new to gambling. r baze has implemented a range of measures specifically aimed at identifying and supporting vulnerable players.

Proactive Monitoring

r baze's platform monitors player behaviour for patterns that may indicate the onset of problem gambling. Indicators include a sudden and significant increase in deposit frequency or amounts, repeated rapid deposits following losses, extended session lengths that deviate significantly from a player's normal pattern, and an unusually high number of failed deposit attempts. Where these patterns are detected, our responsible gaming team may proactively reach out to the player via email or live chat.

Staff Training

All r baze customer support staff receive training in responsible gambling awareness. This equips our team to recognise early signs of distress in player communications and to respond with empathy, clear signposting to available tools, and — where appropriate — escalation to our dedicated responsible gaming specialists.

Financial Vulnerability

r baze encourages players to only gamble with money they can genuinely afford to lose. Gambling should never be financed by loans, credit, borrowed money from family or friends, or funds set aside for essential living expenses such as rent, food, utilities, or children's education. If your financial situation has changed significantly since you set your current deposit limits, we encourage you to review and reduce them accordingly.

Mental Health and Gambling

Gambling and mental health are closely linked. Stress, anxiety, depression, and loneliness can all increase the appeal of gambling as an escape, while problem gambling itself can exacerbate these same conditions. r baze encourages any player who feels that their mental health is affecting their gambling behaviour, or vice versa, to reach out to our support team or to contact a mental health professional. Playing at r baze should never be a coping mechanism for emotional distress.

Getting Help and Support

If you are concerned about your own gambling behaviour, or about someone close to you, the most important step is to reach out for help. There is no shame in asking for support — recognising a problem and seeking assistance is a sign of strength, not weakness. r baze provides multiple avenues for players in Bangladesh to access the help they need.

Talking to Someone You Trust

Sometimes the most effective first step is simply talking to a person you trust — a family member, a close friend, a religious adviser, or a community leader. In Bangladesh, family networks are often a powerful source of support. If you feel unable to speak to someone in your immediate circle, professional counselling services are available in major cities including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.

Practical Steps You Can Take Right Now

• Log in to your r baze account and set a deposit limit that reflects a safe, affordable budget.
• Enable session time reminders so you stay aware of how long each gambling session lasts.
• If you feel the urge to chase a loss, activate a 24-hour time-out immediately rather than continuing to play.
• Delete payment methods saved in your account if you find that easy access to funds makes impulsive deposits more likely.
• Share your concerns with a trusted person — speaking the problem aloud is a proven first step toward resolving it.
• If gambling is causing you significant distress, contact our support team to activate self-exclusion. This can be done in minutes.